Personality has ROI all its own. Find out yours now!

1. Is your center inbound or outbound?

Whether your call center is primarily focused on inbound or outbound calls, your agents are connecting with customers every day. Those connections inform — and often define — your customers’ experience of your brand.

Inbound Outbound

2. What metric do you want to improve?

Your call center reports on many metrics. Mattersight’s patented solution can improve all of them. Pick the metric that matters most to your business right now.

3. What is the average of that metric?

To find out where you can go with your most important call center metric, tell us where you are with it today. We promise the results you’ll experience with Mattersight will be up and to the right!

Make it better!
THE PERSONALITY EFFECT
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Mattersight Predictive Behavioral Routing can change your
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Forrester Consulting documents that companies who implement Mattersight Predictive Behavioral Routing can realize significant improvements in revenue, customer satisfaction, service costs and more, with payback in less than a month. If you aren’t leveraging the power of personality in your call center, you’re leaving serious revenue and operational improvements on the table.
HOW DO YOU COMPARE TO OTHERS
IN YOUR INDUSTRY?
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